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IT Support Engineer

Reports to

IT Manager

Job Scope

The IT Support Engineer provides technical system support to various essential systems used by the company and will also take on ad hoc IT and Technical system related projects as directed by the IT Manager.

Need to have

  • Relevant Third Level Degree Qualification in a technical or IT discipline a distinct advantage

  • Minimum 2 years’ experience in a similar role

  • Significant knowledge of current technical solutions and working processes across the relevant fields

  • Experience in systems and hardware administration and configuration desirable

  • Experience in delivering efficiencies through process/delivery improvement

  • Expert in MS Office 365 packages essential (Sharepoint, Skype for Business, Outlook, Word, Excel, Powerpoint etc…)

  • Proven communication ability in delivering and engaging with team and clients

  • Experience with SQL, PHP, Javascript, REST, Laravel, Ajax, Github is an advantage but not essential

Need to do

  • Provides technical support to the business management system structures

  • Perform IT Helpdesk duties

  • Implementation of technical systems in accordance with agreed Quality Standards

  • Applies significant knowledge to deliver best practice technical solutions for the company

  • Manage user accounts for all systems and provide technical assistance where required

  • Assist with reporting on Technical Systems usage and operating costs

  • Provide training on technical systems and revise relevant documentation as appropriate to meet changing operational and strategic needs and requirements

  • Continues to support the implementation of new IT systems and processes, working with operational teams until new systems are fully embedded within the business

  • Assist with updating of company website data

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Need to be

  • Highly technically capable

  • Results driven with appetite for change and continuous improvement

  • Able to effectively operate in a dynamic and fast paced organisation

  • Highly trustworthy with keen focus on security and data integrity

  • Able to demonstrate a high level of technical expertise and to translate it into tangible outputs

  • Technically minded with keen focus on commercial and operational impacts that are linked to Technical Systems

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