KTL is a market leader in the mobile telecommunications Industry. It is our policy to deliver a high quality service to all of our customers on time, regardless of their size or monetary value to KTL. In order to achieve this ultimate goal, we commit to the following principals:
We will maintain and seek to continuously improve our ISO9001:2015 Quality Management System.
We will use the most up to date technology to ensure we deliver a quality service to our clients in the most efficient manner possible.
We will recruit, train and develop our staff to enable them to deliver the high product and service quality that our customers demand and deserve.
We will manage and monitor our employees to ensure that delivery of our service is to the highest levels of quality and workmanship.
We will develop partnerships with our key suppliers and sub-contractors to allow us provide a flexible and cost-effective service to our customers.
We will pro-actively seek the voice of the customer to ensure that not only do we fully understand their requirements but that we formally seek their feedback on our performance, both in terms of product and service quality.
Where customer expectations are not met, we will quickly and efficiently investigate and remedy the issues. Further, we will implement measures to ensure that there are no recurrences of the issues.
We will strive to ensure that our responsiveness and on-time delivery performance maintained to the highest levels.
We will control our overheads and costs to ensure that we remain competitive.
We will set objectives, both project and process based, to ensure that we continuously improve our systems and service and we will measure our performance against these objectives on an on-going, formal basis.
This statement is communicated and re-communicated to all employees on a regular basis to ensure that it remains uppermost in their minds. It is reviewed during the annual Management Review to ensure that it remains appropriate, relevant and applicable. KTL is committed to the prevention of material damage.
SIGNED DATE: 25th April 2017
Director of Operations